Mighty Moose does not share personal information (e.g., e-mail address, physical address, name, phone number, usage information, etc.) about its customers with other companies or with individuals. Internal connectivity logs are kept only insofar as necessary for monitoring the functionality of Mighty Moose equipment and software and for providing customer support. Mighty Moose does not track Internet activities of its customers (e.g., web sites visited, e-mail sent or received).

Our obligation is to provide our customers with continuous Internet access to the best of our abilities, with the caveat that interurruptions can occasionally occur, despite our best efforts. Customers are responsible for the health and proper functioning of their own computing equipment and phone lines.

While we try to assist customers in solving connection issues due to improper settings and even computer malfunction, this is beyond the scope of Internet delivery, strictly speaking. (For example, the power company is not obliged to tell its customers how to fix broken toasters and lamps. The power company's job is to keep the power flowing.)

We understand that it's increasingly difficult to find computing support from a real person, but we cannot be an all-purpose computing help-line for our customers. We do offer repair and consulting services for that purpose for $38.00/hour.

To the extent that we stretch our offerings of free help and support, we trust our customers to be tolerant when when we encounter circumstances beyond our control.

Mighty Moose is not responsible for your Internet activities, nor is it liable for any consequence thereof. Mighty Moose cannot be held accountable for failure of phone lines or equipment outside its control, including but not limited to equipment of its provisioners (e.g., AT&T) or your own computing equipment. Mighty Moose liability for connectivity or e-mail failure of any kind is limited to refund of pre-paid amounts and is not subject to damages as a result of connectivity loss.